Discover SGF

Earn your Springfield Hospitality Professional certification with Discover SGF!

Discover SGF is a free, online, video-based training program that offers flexible learning options and easy access. Gain additional insight on the Springfield area and increase proficiency in guest and customer relations. Demonstrate what you have learned and signify your excellence as a Springfield Hospitality Professional with an exam-based certification.

Check out the highlight reel below for a look at snippets from a few of the courses.

Discover Springfield Incentives:

  • After completion of 6 courses, receive a Discover SGF Hospitality Pass offering free admission into participating attractions.
  • After completion of 10 courses, earn your Springfield Hospitality Professional Certification.
  • Upon receipt of your certification, Springfield swag can be purchased at the Route 66 Springfield Visitor Center at a discount.

Courses and Content

Introduction

Discover Springfield will provide you with resources for exploring the Springfield area and tools to ensure great hospitality is always a top priority. This introductory course will outline the purpose of the program. Welcome to Discover Springfield!

Living the Brand

Gain insight on the Springfield Convention & Visitors Bureau’s branding process. Share your wisdom and expertise. Tell YOUR story of Springfield.

Free to See

Get more bang for your buck! Uncover the many different free things to see and do in Springfield. The sights and activities mentioned in this course allow guests to experience more of the city without breaking the budget.

Fun for Kids

When the kids are happy and content, so are their parents. Jump into great family fun, with the many ways to entertain kids and those young at heart in the city of Springfield. This course will give you ideas on what a younger crowd might want out of a vacation.

Downtown

This course covers the multitude of offerings available in Historic Downtown Springfield. Explore this energetic city center and see why "it's all downtown!"

Outdoors

Unearth opportunities for outdoor excursions in the Ozarks. Elements of the Ozarks’ outdoors are all over the city, within our parks and along our greenways. Complete this course, then get outside!

Diversity & Inclusion

Springfield needs to be the destination that consistently delivers such incredibly positive experiences that people can’t help but come back again and again. Learn how America’s diverse populations are changing, the new rules of engagement, and how to apply these new rules in everyday service situations.

These Guests are Everywhere

First impressions can leave lasting impacts. Greeting guests and establishing and understanding of their needs and interests will create more memorable experiences. This course is a best practice guide for building that initial connection with your guest.

Refer and Recommend

Guests to our region have diverse interests and many different ideas of what makes a vacation great. If you were the visitor, what would you want from a vacation? This course will help you to recognize those differences and provide feedback best suited to the needs and wants of the visitor.

Recovering from Difficult Situations

Sometimes, it is just one of those days. Good or bad, there are many factors that impact a visitor’s perception of a city and how they are feeling about their experiences there. When you find yourself in a less-than-desirable situation, what would you do? What should you do? This course provides you with suggestions on how to overcome difficult situations.

Partnerships

Discover SGF has been made possible by the Downtown Springfield Association, Ozark Greenways, Springfield-Greene County Park Board, Missouri State University Division for Diversity and Inclusion, Springfield Hotel Lodging Association and Springfield Convention & Visitors Bureau.

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