Congratulations to TownePlace Suites for receiving nine 2016 Marriott Brand Awards.
Through hard work, perseverance, and a concentrated effort, the TownePlace Suites was able to achieve top-ranking scores in all of the eight customer service categories Marriott evaluates, including the following:
- Arrival Experience
- Cleanliness of Suite
- Elite Appreciation
- Intent to Recommend
- Maintenance and Upkeep
- Morning Break
- Problem Incidence
- Staff Service Overall
TownePlace Suites also is the recipient of the coveted 2016 Chairman’s Award.
“Upon my arrival to this property, it was immediately evident that the team functioned at the highest capacity,” said Andrew Lucero, general manager. “They put forth their greatest efforts to ensure that each guest is cared for in the most genuine manner. Their collaborative effort is one to be emulated and proud of, and something I learn from every day. This team involves themselves with every aspect of the hotel, the community, and interactions with our guests. It truly is humbling to be a member of such a sincere and trustworthy team. We are very grateful that we are given the direction needed to succeed from such committed ownership and management companies.”