Have you registered for the next MTC Workshop entitled “Exceeding the Expectations of Today’s Tourism Visitors!”? If not, click here for information and register today!
This half-day workshop is focused on “Going the Extra Mile in Delivering Exceptional Customer Service!” and is scheduled for 10:30 a.m.-3:30 p.m. Nov. 1 at the Hampton Inn & Suites in Columbia. Ron Cerko with Enterprise Holdings who will present the perspective from this organization known nationwide for providing the very best in Customer Service.
Joining in a Best Practices Panel will be speakers who will give more specific information on how your organization can better enhance visitor satisfaction. Speakers include: Frances Percich, SCMD, Certified Marketing Director and President of St. Louis Attractions Association; Beth Mead, Tourism Marketing Manager with the Columbia CVB; Terry Hammer, owner of Hermann Hill Vineyard and Inn in Hermann (awarded AAA 2012 Best of the Midwest Bed and Breakfast by a Readers Poll); and Ron Cerko, Vice President of Travel Industry Relations with Enterprise Holdings.
And if you are not quite convinced to come, what about the opportunity to network, ask questions and share experiences with colleagues from around the state, develop rapport for cross-marketing purposes, establish long-term friendships, and assess your very own Hospitality IQ?
You won’t want to miss it! Register to attend today! The cost is $45 for MTC members and $60 for non-members and includes lunch.
Questions? Call the MTC office at 573-636-2814.