Job Postings | Springfield Missouri, CVB

Job Title: Visitor Services Associate

Location: Route 66 Welcome Center, downtown Springfield, MO
Organization: Visit Springfield
Reports To: Visitor Experience Manager
Status: Part-Time, Non-Exempt/Hourly

Position Overview

Do you love Springfield and enjoy helping others discover what makes our city special? Visit Springfield is looking for an enthusiastic, friendly and service-minded part-time Visitor Services Associate to welcome visitors to our community and create memorable experiences from the moment they walk through our doors.

As a Visitor Services Associate, you’ll be one of the faces of Springfield—greeting travelers, answering questions and sharing recommendations for local attractions, restaurants, events, entertainment, Route 66 history and hidden gems.

At Visit Springfield, we don’t just hand out brochures—we help visitors make connections, create memories and experience the best of our city. We’re looking for someone who enjoys meeting new people, takes pride in providing exceptional service and is excited to share Springfield’s story with visitors from across the country and around the world.

What You’ll Do

Provide a warm, friendly welcome to visitors and create a positive first impression of Springfield.
Recommend attractions, restaurants, shopping, entertainment, events, Route 66 experiences and other things to see and do.
Answer visitor questions and connect guests with helpful community resources.
Tailor recommendations to each visitor’s interests.
Assist with retail operations, including souvenir and merchandise sales.
Keep the welcome center clean, organized, stocked and visually inviting.
Maintain and organize visitor guides, brochures, maps and other promotional materials.
Work shifts at the Springfield-Branson National Airport Information Center, welcoming arriving travelers, answering questions and providing local recommendations.
Work alongside Visit Springfield staff and volunteers to create a welcoming, collaborative and service-focused environment.
Assist with special projects, community events and visitor engagement initiatives.
Help create an inclusive and welcoming experience for visitors from all cultures and backgrounds.
Support additional visitor services and operational needs as assigned.

What We’re Looking For

You don’t have to know everything about Springfield on your first day—we can help with that! We’re looking for someone who is curious about our community and excited to learn more about everything Springfield has to offer.

The ideal candidate will have:

A friendly, outgoing personality and a genuine enjoyment of meeting and helping people.
A passion for Springfield and an interest in tourism, hospitality and the local community.
Strong customer service and communication skills.
The ability to make visitors feel comfortable, welcome and valued.
Dependability and the ability to work independently and as part of a team.
The ability to multitask in a visitor-focused environment.
Previous experience in hospitality, tourism, retail, customer service or visitor services is a plus.
Experience with point-of-sale systems or retail transactions is helpful but not required.
A willingness to continually learn about Springfield’s attractions, events, businesses and visitor offerings.
Availability during standard Welcome Center hours: Monday–Friday, 8:30 a.m.–4:30 p.m., and Saturday, 10 a.m.–4 p.m.
Availability to work some Saturdays and holidays as needed.

Why Join Visit Springfield?

This isn’t just a front-desk job. It’s an opportunity to be an ambassador for our community.

You’ll meet people traveling Route 66, families discovering Springfield for the first time, longtime visitors returning to favorite places and travelers from around the world. You’ll help shape their experience and may even introduce them to something they would not have discovered without you.

If you love Springfield, enjoy meeting new people and believe a great visitor experience can start with a simple conversation, we’d love to hear from you.

To apply please send your resume to Shannon@springfieldmo.org

Visit Springfield is an Equal Opportunity Employer. We encourage candidates of all backgrounds and experiences to apply.

Job Title: Visitor Services Associate

Location: Springfield-Branson National Airport, Springfield, MO
Organization: Visit Springfield
Reports To: Visitor Experience Manager
Status: Part-Time, Non-Exempt/Hourly

Position Overview

For many travelers, the Springfield-Branson National Airport is their first introduction to Springfield, and the person behind the Information Center desk may be one of the first people they meet.

Visit Springfield is looking for an enthusiastic, friendly and service-minded part-time Visitor Services Associate to welcome travelers to our community and make that first impression a great one.

As a Visitor Services Associate at the airport, you’ll serve as an ambassador for Springfield. Whether you’re answering a question, helping someone find transportation, recommending a restaurant, directing a visitor to their hotel or simply offering a friendly welcome after a long day of travel, your job is to make people feel glad they’ve arrived.

You don’t have to know every restaurant, attraction or street in Springfield. What matters most is that you enjoy helping people, are willing to find answers and take pride in representing our community.

What You’ll Do

Serve as a welcoming and professional presence at the Visit Springfield Information Center inside the Springfield-Branson National Airport.
Greet arriving travelers and help create a positive first impression of Springfield.
Answer questions and provide information about attractions, restaurants, hotels, events, entertainment, shopping and other things to see and do.
Assist travelers with directions, transportation options and other general questions about the community.
Help travelers locate maps, visitor guides, brochures and other helpful resources.
Keep the Information Center clean, organized, stocked and welcoming.
Stay informed about Springfield’s attractions, events, businesses, seasonal activities and visitor offerings.
Assist travelers from a variety of backgrounds and cultures with patience, professionalism and hospitality.
Work collaboratively with Visit Springfield staff, airport personnel, volunteers and community partners.
Assist with visitor engagement initiatives, special projects and other activities that support Visit Springfield’s mission.
Support additional visitor services and operational needs as assigned.

What We’re Looking For

You don’t have to be a walking encyclopedia of Springfield—we can teach you the details. We’re looking for someone who genuinely enjoys helping people and understands that even a short interaction can shape how someone feels about our city.

The ideal candidate will have:

A friendly, approachable personality and a genuine enjoyment of meeting and helping people.
Strong customer service and communication skills.
A positive attitude and the ability to remain patient and helpful with travelers who may be tired, rushed, confused or unfamiliar with the area.
A sense of pride in Springfield and an interest in representing our community well.
Dependability and the ability to work independently and as part of a team.
Good judgment and the ability to solve problems or locate the right resource when an answer is not immediately available.
The ability to multitask and remain attentive in an airport environment where activity levels may change throughout a shift.
A willingness to continually learn about Springfield’s attractions, restaurants, hotels, events, transportation options, businesses and visitor offerings.
Previous experience in hospitality, tourism, customer service, visitor services or a similar public-facing role is a plus but not required.
Availability to work daytime, evening and weekend shifts.

Why Join Visit Springfield?

This is more than sitting behind an information desk. You’re helping create Springfield’s first impression.

Every day, people arrive at the Springfield-Branson National Airport for different reasons. Some are here for a vacation, while others are visiting family, traveling for business, attending an event, moving to the area or experiencing Springfield for the first time.

No matter what brings them here, you have the opportunity to make their arrival easier and more welcoming.

Sometimes that means recommending the perfect place for dinner. Sometimes it means helping someone figure out how to get where they’re going. And sometimes it’s as simple as looking up, smiling and saying, “Welcome to Springfield.”

If you enjoy meeting new people, love helping others and believe a great visitor experience can begin the moment someone steps off a plane, we’d love to hear from you.

To apply please send your resume to Shannon@springfieldmo.org

Visit Springfield is an Equal Opportunity Employer. We encourage candidates of all backgrounds and experiences to apply.